FREQUENTLY ASKED QUESTIONS
AND OTHER HELP
- Spooky World is situated on a working crop farm (although not a petting farm) therefore we cannot allow dogs on site (except for registered guide dogs).
- During the Coronavirus (Covid-19) era there are no large group or school visit bookings possible.
- Online booking of tickets can close at anytime leading up to or during the event depending on the number of tickets purchased. Tickets cannot be purchased at the entrance during the Coronavirus (Covid-19) era.
- Spooky World UK (SWUK) reserves the right to change the prices without prior notice.
- SWUK also reserves the right to withdraw any attraction without reason and without the need to give any sort of compensation.
- The Massive Maize Maze closes before the Fun-by-Day events commence.
- Some Spooky World evening attractions are out of bounds during the day time events.
- SWUK can refuse admission to anyone without reasoning. Guests must retain their ticket.
- Last entry 1 hour before the attraction close time.
WHO CAN GO ON WHAT
See our disclaimer and safety notice page to find out who can go on what activity.
Please read the latest information at: https://funbyday.spookyworld.co.uk/corona-virus/
DOGS and OTHER PETS
This is NOT a petting farm however it is a working farm therefore no dogs or other pets are allowed on the property (except for registered guide dogs).
TODDLERS and BABIES
Children aged 90cm and under can enter the grounds for free (note that attractions for children under 4 are limited). Suitable activities for those aged 4 and under include: the sandpit, a small inflatable, a play area, and the tip topper ball-drop (light plastic balls). Children 4 and under are able to participate in some of the other activities, if not restricted by age, and if accompanied by an older suitable person responsible for the safety of the toddler.
BABY CHANGING FACILITIES
There are baby changing facilities available on site.
We do not sell baby food and are unable to heat baby food in a microwave. We can, however, provide hot water on request for bottles to rest in.
Lost children should speak to a member of staff (all staff will be wearing company uniform), they will be escorted to the Gift Emporium. We will then make an announcement over the tannoy. It is advisable to arrange a meeting point where one of your group leaders can be based should any of your party get lost, and let your party know where that meeting point is.
As our activities are physically demanding, younger children may find it difficult to take part in activities such as Archery.
ACCESS FOR THE DISABLED
Whilst it might not be possible to participate in some activities, the area as a whole in wet weather is not suitable for disabled access or mobility scooters. Some of the attractions also have restricted access to help provide a spooky experience.
Our car park opens at 9:30 a.m. and closes one hour after the event ends. Please see the main website pages for information on time slots on tickets.
CLOTHING AND LOST PROPERTY
You should wear suitable clothing and footwear for outdoor activities and remove all loose items. Spooky World cannot be held responsible for loss or damage to any personal belongings or lost property whatsoever.
Most of our activities are suitable for both adults and children.
CORPORATE TEAM BUILDING ACTIVITIES (not suitable)
Although most of our activities are suitable for both adults and children, Spooky World Fun-by-Day is not suited to corporate team building days.
Enjoy a tasty burger or hot dog freshly cooked on our authentic charcoal-grill. Or, try one of our freshly made sandwiches or jacket potatoes. View our grill menu here.
We sell a wide range of food, including jacket potatoes, salads & sandwiches. Please contact us to discuss any special requirements.
FULL PICNICS NOT ALLOWED BUT SANDWICH PACKS ARE
Up until 2017 we allowed guests to bring along their own full picnic baskets. Unfortunately due to many guests abusing the privilege, leaving rubbish on the land, and feeding potentially dangerous scraps to the pigs we had to withdraw the privilege and guests can no longer bring along a full blown picnic, or children's full party packs. However, small sized sandwich packs and drinks can be brought along. Any guest not abiding by this rule could have their ticket withdrawn and be asked to leave the grounds.
There are picnic benches scattered throughout the grounds, and there is a covered eating area with picnic benches and a table that can seat up to 20 people at at time (not available if social distancing measures are in place).
BIRTHDAY PARTIES (not available during 2020)
We do not host children's birthday parties but (shared) use can be made of our big marquee where children are able to run around and enjoy themselves. The big marquee has a large table at one end that can seat up to twenty people and can be used to celebrate birthday parties. We can provide catering if you let us know in advance after you have purchased your group entrance tickets. You can bring along your own, small, party bags and birthday cake but, due to past abuses, we can no longer allow all the party-food to be brought along with you. There is an entertainment show for children that performs at set times.
ENTRANCE PRICE (EXTRA CHARGES)
The entrance price gives you access to all our attractions other than the mini-digger and quad karts which are coin operated and cost £1 per-ride. Skates are provided for use on the skating rink at no cost but a small charge is made for the loan of elbow and knee safety pads. Car and coach parking is free.
Our Gift Emporium should be able to satisfy your gift needs before you leave the attraction.
RIGHT TO ENJOYMENT
We try to ensure that our guests have an enjoyable and trouble-free day when they visit the attraction. Unfortunately, there are times when certain visitors misbehave and under these circumstances, the company reserves the right to ask visitors to leave the grounds when their behaviour is deemed unacceptable. When children are involved in such a situation, we will contact the group leader prior to any action being taken.
A copy of the Risk Assessment can be viewed at the entrance to the Adventure Farm. If you are planning a group visit and require a copy of the Risk Assessment in advance please use the contact form on the website to provide information about your requirement.
OPEN WATER DANGER
The Spooky World location does have a small amount of open water on the grounds. However, any open water is off the beaten track and not within the boundaries of the attraction. Parents and Guardians must accompany small children at all times.
On site vehicle use is kept to an absolute minimum when the grounds are open to members of the public. If the need arises to bring a vehicle on site, speed restrictions are reduced to walking pace and all vehicles will put on its hazard warning lights and will be provided with a walking escort.
We always have at least 1 trained first aider on duty at all times. More are on duty on busier days. Please note, we are only equipped to treat minor injuries and our staff cannot administer tablets, creams or medicines.
If travelling by train or bus, on arrival near Warrington make your way to the Central Bus Station near to Warrington Central train station. Take the Number 8 bus to Stretton Road, and get off at the bus stop nearst the entrance gate to Spooky World. When arriving via Public Transport, it is important to know that Spooky World has a long driveway to the ticket entrance (around a 15 minute walk). Check on local travel sites or the better known search engines before travelling to ensure you have the latest information.
CAR PARK / COACH PARK
We have a massive car park available. And… it’s totally free to park all day! We also have a designated coach parking area for use by large groups of visitors, that is close to the entrance to the attractions. Coach drivers of large parties: drive through the entrance gate onto the track that eventually leads across the bridge over the motorway, keep going until the track opens up onto a massive car park. Drive through the car park to the designated coach parking area on the left close to the entrance to the attractions. The Car Park will open 30 minutes before the attractions open, and will be closed and locked 30 minutes after the attraction closes. Car Parking is free of charge, and all vehicles are left at their own risk.
GROUP BOOKING DISCOUNTS (not in 2020)
Group booking discounts are sometimes available via our online booking system only and are obtainable by purchasing a family ticket for each group of 4 people Examples: If there are 20 people in your group purchase 5 x family tickets (totaling 20 people) from our online booking page, regardless of the fact that it is a group booking and not a family booking. If your group consists of 22 people, please purchase 5 x family tickets via the online booking page, plus 2 x single tickets. Vouchers must be produced at the entrance and it must be possible for the voucher code to be scanned. Confirmation emails will not be sufficient - the voucher MUST be produced and scanned either from the hard copy or on mobile device.
OTHER DISCOUNTS, DISCOUNT CARDS AND VOUCHERS / SCANNING
From time to time we run authorised promotions with Ticket Quarter, with Groupon, Wowcher and with local radio stations. The discounts offered by Ticket Quarter, Groupon, Wowcher and by local radio stations are accepted if authorised by Spooky World. Vouchers must be produced at the entrance and it must be possible for the voucher code to be scanned. Confirmation emails will not be sufficient - the voucher MUST be produced and scanned either from the hard copy or on mobile device. If you have purchased a Groupon or Wowcher voucher present it at the entrance; you do not have to book online. If a discount card or type is not listed on this site as being accepted that discount or discount card is NOT acceptable.
ANNUAL PASSES / GIFT VOUCHERS
No annual passes nor gift vouchers are available for purchase.
Lots of people don't mind sloshing about in their wellies and we only close the entrance-gate due to bad weather if we have health and safety concerns. Otherwise, the entrance-gate will remain open until early afternoon regardless of weather conditions and will only be closed if bad weather causes all our guests to leave. There are ample covered areas on the site where you are able to take shelter from heavy downpours, and there are gravel and tarmac pathways, however in wet weather you would be wise to bring your wellies and a pac-a-mac with you.
Tickets can only be used for the date and time slot shown on the ticket. Make sure you choose the correct ticket type, date and time slot as tickets cannot be cancelled, refunded, swapped or exchanged after they have been ordered! Refunds are given only in accordance with statutory regulations in the event of the event being cancelled, rescheduled, or moved to a different location. The Citizens Advice website provides information on consumer rights when purchasing an event ticket.
CHARITY DONATIONS and RAFFLE PRIZE REQUESTS
Spooky World UK has an adopted charity that it regularly supports and therefore does not respond to the many, many requests that are received for donations to charity, nor to requests to provide raffle prizes to raise money for good causes.
Please use our online form at https://funbyday.spookyworld.co.uk/job-application/